Privacy Policy
Welcome to Rookra CRM (“App”), a customer relationship management application provided by Rookra (“we”, “us”, or “our”).
Rookra CRM is designed to help businesses manage customer information, business activities, sales-related information, communication details, and other CRM-related operations.
This Privacy Policy explains how we collect, use, store, protect, and handle information when you use the Rookra CRM mobile application.
By using Rookra CRM, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how your organization uses Rookra CRM, the App may process the following categories of information.
1.1 Account and Authentication Information
When you access Rookra CRM, we may process information associated with your account, such as:
- Name
- Email address
- Phone number
- User ID
- Login credentials or authentication information
- Organization/business information
- User role and access permissions
Authentication information is used to securely authenticate users and control access to the CRM.
1.2 Customer and CRM Information
Rookra CRM may allow authorized users to enter and manage business and customer information, including:
- Customer names
- Phone numbers
- Email addresses
- Customer addresses
- Company/business information
- Customer notes
- Sales and invoice-related information
- Payment-related records entered by authorized users
- Product and service information
- Follow-up information
- Communication or interaction records
- Other information entered by the authorized organization or user into the CRM
The exact information processed depends on the features enabled for your organization.
1.3 Device and Technical Information
We may process limited technical information necessary for the operation, security, and reliability of the App, such as:
- Device type
- Operating system information
- App version
- Basic technical/log information
- Network-related technical information
- Crash or diagnostic information, where applicable
We do not intentionally collect sensitive device identifiers such as IMEI, SIM serial number, or similar persistent identifiers for advertising purposes.
2. How We Use Information
Information processed through Rookra CRM may be used to:
- Authenticate and authorize users
- Provide CRM functionality
- Manage customer and business records
- Process and display sales and business information
- Synchronize information with the associated CRM services
- Maintain user accounts
- Provide customer support
- Maintain and improve application performance
- Detect and prevent unauthorized access, fraud, abuse, or security incidents
- Troubleshoot technical problems
- Maintain the security and reliability of our services
- Comply with applicable legal and regulatory requirements
We do not use personal information for purposes unrelated to the operation of Rookra CRM except where permitted or required by applicable law.
3. Sharing of Information
Rookra CRM is a business application. Information entered into the CRM may be accessible to authorized users within the organization that operates the relevant CRM account, subject to the organization's user roles and permissions.
We may also share or disclose information when necessary to:
- Provide and operate the Rookra CRM service
- Process information through service providers supporting our infrastructure
- Maintain security and prevent fraud or abuse
- Comply with legal obligations
- Respond to lawful requests from government or regulatory authorities
- Protect our rights, property, users, or services
We do not sell users' personal information to third parties.
We do not use CRM customer information for third-party advertising purposes.
4. Third-Party Services
Rookra CRM may use third-party infrastructure, hosting, security, analytics, or other service providers where necessary to operate and maintain the service.
Where third-party services process information on our behalf, we expect such providers to use the information only for the services they provide to us and to maintain appropriate security measures.
Any third-party SDKs or services integrated into the App will be reviewed and disclosed as required by applicable Google Play policies.
5. Data Security
We take reasonable technical and organizational measures to protect information processed through Rookra CRM against unauthorized access, alteration, disclosure, or destruction.
Security measures may include:
- Authentication and access controls
- Role-based access controls
- Secure network communication
- Server-side security controls
- Restricted administrative access
- Security monitoring and maintenance
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Rookra CRM service
- Maintain business and CRM records
- Meet contractual obligations
- Resolve disputes
- Maintain security
- Comply with applicable legal, accounting, or regulatory requirements
Retention periods may vary depending on the type of information and the requirements of the organization using Rookra CRM.
7. Account & Data Deletion Request
Rookra CRM users may request deletion of their account and personal information.
How to request deletion:
- Send an email to info@rookra.com.
- Include your Rookra CRM username or registered email address.
- Include your organization/company name.
- Clearly state that you are requesting deletion of your Rookra CRM account and associated personal data.
Information that may be deleted includes:
- User account and profile information
- Registered email address and phone number
- Authentication-related account information
- Personal information associated with the user account
Upon receiving a valid deletion request, Rookra will review and process the request within a reasonable period and in accordance with applicable law, contractual obligations, and legitimate business requirements.
Business records, customer records, transaction records, invoices, or other CRM information controlled by the user's organization may not be deleted as part of an individual user-account deletion request where the organization needs to retain those records for legitimate business purposes.
Certain information may also be retained where required for legal or regulatory obligations, security and fraud prevention, dispute resolution, or to establish or defend legal claims. Where information must be retained, it will be kept only for the period reasonably necessary for the applicable purpose.
For deletion requests, contact: info@rookra.com
8. Children's Privacy
Rookra CRM is a business-oriented application and is not intended for children.
We do not knowingly collect personal information from children for purposes unrelated to the operation of the business service.
If you believe that a child has provided personal information through the App without appropriate authorization, please contact us so that we can review and take appropriate action.
9. User Responsibilities
Users and organizations using Rookra CRM are responsible for ensuring that they have the appropriate rights and permissions to enter, process, and manage customer information through the service.
Users should not enter information into Rookra CRM that they are not authorized to collect or process.
Organizations using Rookra CRM are responsible for informing their customers and users about applicable privacy practices where required by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make significant changes, we may update the Effective Date displayed at the beginning of this Privacy Policy.
We encourage users to periodically review this Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
12. Consent
By using Rookra CRM, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above, subject to applicable law.